› PLEX CONNECTION CHECKSEAN’S SERVER
LET’S GET YOU WATCHING AGAIN

Having trouble
with Plex?

Let’s check your connection and send Sean the results.

1
Connect your phone to the same Wi-Fi as your TV.

Turn off mobile data and any VPN for this test. Don’t restart anything yet.

2

Type your name, then tap the button.

Ready when you are.The test takes a few moments.

This checks your phone’s connection, not your TV. Your name, internet address and connection results are sent privately to Sean. No Plex password or Telegram account needed.

What if the test works but my TV doesn’t?
  1. Close Plex and open it again. Go back to your TV’s home screen, then reopen Plex.
  2. Restart the TV or streaming device. Unplug its power, wait 30 seconds, then plug it back in. Try Plex again.
  3. If it still won’t work, restart your router. Unplug its power, wait 30 seconds, then plug it back in. Wait until your internet is back, then try Plex.

Unplug the power—don’t press the Reset button.

Still stuck? Message Sean and let him know which steps you tried.